Dispute resolution

Pursuant to and in compliance with the provisions of Law no. 144/2015, of 08.09, HKK Hakken Real Estate provides the information necessary for the consumer customer to exercise their right to complain to an official, third party and impartial entity that will help them resolve the dispute in question.

Alternative dispute resolution is the possibility that all consumers have to turn to official entities to help them resolve or guide them through a conflict, before opening litigation in the courts.

As a rule, the procedure can be described as follows:

  1. The consumer client asks an impartial third party to act as an intermediary between them and the supplier or service provider who is the subject of their complaint.
  2. The intermediary can suggest a solution to your complaint, impose a solution on both parties or bring the parties together to find a solution.

Alternative dispute resolution can be translated as “mediation”, “conciliation” or “arbitration”.

Alternative dispute resolution is generally less expensive, less formal and faster than the judicial route.

Thus, in the event of a dispute, the consumer can turn to an Alternative Dispute Resolution Body:

Lisbon Consumer Conflict Arbitration Center


Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Arbitral Tribunal


CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)


CNIACC – National Center for Consumer Conflict Information and Arbitration


Consumer Conflict Arbitration Center of the District of Coimbra


Algarve Consumer Conflict Information, Mediation and Arbitration Center


Porto Consumer Information and Arbitration Center


Madeira Consumer Conflict Arbitration Center


More information on the Consumer Portal


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